SAP Certified Application Associate - SAP Field Service Management 2005 : C-C4H520-02

Exam Code: C-C4H520-02
Exam Name: SAP Certified Application Associate - SAP Field Service Management 2005
Updated: Sep 12, 2026 Q & A: 82 Questions and Answers

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C-C4H520-02 Exam Certification Details:

Languages:	English
Duration:	180 mins
Sample Questions:	SAP C-C4H520-02 Exam Sample Question
Exam:	80 questions
Cut Score:	61%
Level:	Associate

SAP C-C4H520-02 Exam Description:

The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.

SAP C-C4H520-02 Certification Exam Topics:

Topic Areas	Topic Details, Courses, Books
Master Data Management 8% - 12%	Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. C4H520 (SAP FSM 2005)
Mobile SAP Field Service Management application > 12%	Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. C4H520 (SAP FSM 2005)
Workforce management > 12%	Outline the features of Workforce Managment and know how to create and assign a service call. C4H520 (SAP FSM 2005) Workforce management
Customer Self Services via Core Now < 8%	Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. C4H520 (SAP FSM 2005)
Smartforms > 12%	Explain the features of Smartforms module and locate /create templates. C4H520 (SAP FSM 2005)
SAP Field Services Management and SAP Service Cloud < 8%	Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. C4H520 (SAP FSM 2005)
Crowd Workforce < 8%	Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. C4H520 (SAP FSM 2005)
Analytics and Reports 8% - 12%	Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. C4H520 (SAP FSM 2005) Admin Query API
Integrations < 8%	Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow C4H520 (SAP FSM 2005)
Business Rules < 8%	Know the advantages of using business rules and how to use them along with some use cases. C4H520 (SAP FSM 2005) Business rules notifications
Administration: Permissions and Configurations 8% - 12%	Know the basic features of administartion modules and where to access company settings, business rules and permission settings. C4H520 (SAP FSM 2005)