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SAP C-C4H520-02 Exam Syllabus Topics:
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NEW QUESTION 47
You are a consultant who needs to explain the Reserved material features of SAP Field Service Management? Which statements can you use to describe the capabilities of reserved material? Note:
There are 2 correct answers to this question.
- A. You can approve consumed reserved materials in Time and Material Journal
- B. The system will update the Inventory count of reserved materials in standalone scenario.
- C. A planned can create service calls with reserved materials from an integrated ERP system
- D. You can plan and reserve materials in both Web and Mobile applications
Answer: C,D
NEW QUESTION 48
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Managers
- B. Freelancers
- C. Partners
- D. Subsidiaries
- E. Dispatchers
Answer: B,C,D
NEW QUESTION 49
You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.
- A. Check the availability of the technician.
- B. Drop the activity onto the technician.
- C. Click and release the assignment.
- D. Identify a suitable technician by skills.
Answer: B,C
NEW QUESTION 50
As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers?
Note: There are 3 correct answers to this question.
- A. Managers
- B. Freelancers
- C. Partners
- D. Subsidiaries
- E. Dispatchers
Answer: B,C,D
NEW QUESTION 51
Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.
- A. Service call
- B. Service contract
- C. Equipment
- D. Smartform
- E. Item
Answer: B,C,E
NEW QUESTION 52
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to hide specific chapters
- B. It is used to change smartform mode from development tab
- C. It is used to hide a smartform from the mobile devices
- D. It is used to hide specific elements
Answer: A,D
NEW QUESTION 53
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. Workflow assignments
- C. QR Codes
- D. Branding
Answer: C
NEW QUESTION 54
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Workforce management
- B. Mobile Field service execution
- C. Customer Feedback Management
- D. Parts Logistics
Answer: B,C
NEW QUESTION 55
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Service Contract
- B. Equipment
- C. Business Partner
- D. Activity
- E. Service Call
Answer: A,B,C
NEW QUESTION 56
Which web service is used when integrating FSM? Choose the correct answer.
- A. REST
- B. R2D2
- C. SOAP
- D. XML-RPC
Answer: A
NEW QUESTION 57
How can you translate a Smartform?
- A. Download it to Microsoft Word, translate, and then upload.
- B. Maintain the translation of the Smartform in the company settings.
- C. Select the translation language within the designer.
- D. Export it to XML, translate, and upload.
Answer: D
NEW QUESTION 58
What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM?
Note: There are 3 correct answers to this question.
- A. Ensure that the SAP Field Service Management system version is supported.
- B. Enter value list mappings for product types.
- C. Maintain code list mappings for service call types.
- D. Check the list of the existing known limitations.
- E. Validate the RFC destination and IDoc setup.
Answer: A,B,C
NEW QUESTION 59
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the Activity
- B. Click on navigation icon within the service call
- C. Click on navigation icon within the HomePage
- D. Click on navigation icon within the Equipment
Answer: A
NEW QUESTION 60
Which functionality is possible when the Smartform template is set to Translation status?
- A. The template can be assigned to an equipment.
- B. The template can be assigned to an activity.
- C. The template can be exported in XML format.
- D. The template can be edited.
Answer: C,D
NEW QUESTION 61
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must release the assignment
- B. The Dispatcher must approve the assignment
- C. The technician must approve the assignment
- D. The technician must release the assignment
Answer: A
NEW QUESTION 62
Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?
- A. A service call summary for the week that returns 1000 records
- B. A spare parts list that has 1500 pages
- C. A report that references 21 different DTOs
- D. A nightly activity list report generated via business rules that executes in 250 seconds
Answer: C
NEW QUESTION 63
What is the first step a technician needs to take to add aSmartform with in SAP Field Service Management Mobile App. Choose the correct answer.
- A. Select a Template
- B. Select whether is mandatory
- C. Select a linked object
- D. Select a record from the linked object
Answer: D
NEW QUESTION 64
What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.
- A. Generate checklist reports for the customer.
- B. Generate QA reports with the captured data.
- C. Assist technicians to record time and materials.
- D. Assist technicians to capture resolutions.
Answer: A,B
NEW QUESTION 65
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Moment-Set is not created / configured
- B. Business Partner not created
- C. Equipment broken
- D. Item overdue
Answer: A
NEW QUESTION 66
As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?
- A. Create a follow-up activity from the Smartform page.
- B. Create a follow-up activity from the Expenses page.
- C. Create a follow-up activity from within the service call.
- D. Create a follow-up activity from the Efforts page.
Answer: C
NEW QUESTION 67
How does the integration scenario with S/4HANA look like? Choose the correct answer.
- A. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- B. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- C. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
- D. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
Answer: A
NEW QUESTION 68
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