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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) environmental impact
B) ethical considerations
C) costs of raw materials
D) customer emotions

2. Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?

A) yes- high visibility companies often have higher operating costs because of this
B) yes- high visibility companies often have lower operating costs because of this
C) no- low visibility companies must focus on increasing levels of customer service
D) no- all companies require customer management skills

3. Which of the following is not an example of Statistical Process Control?

A) Scatter Diagram
B) Flowchart
C) Check Sheet
D) Histogram

4. Which of the following situations would use a fixed-position layout?

A) supermarket
B) ship construction
C) vehicle assembly
D) buffet style restaurant

5. The Public Sector only provides Services not Goods. Is this TRUE?

A) no- the public sector may provide goods as well as services
B) yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
C) yes- the public sector provides services such as education and health care
D) no- the public sector provides goods rather than services

Solutions: