EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch
- Exam Code: ITIL-German
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Aug 11, 2026 Q & A: 505 Questions and Answers
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About EXIN ITIL Deutsch Exam
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Value Chain Activities | 15% | - Improve - Engage - Design and transition - Obtain/build - Deliver and support - Plan |
| ITIL Management Practices | 17% | - Technical management practices
|
| Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings - Value, value co-creation, service, service management |
| ITIL Service Value System | 20% | - Service value chain - Continual improvement - Governance - Guiding principles - Practices |
| Four Dimensions of Service Management | 18% | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| Guiding Principles | 18% | - Optimize and automate - Progress iteratively with feedback - Start where you are - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Think and work holistically |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Identifizieren Sie das/die fehlende(n) Wort(e) im Blassatz.
Der Zweck der Problemmanagementpraxis besteht darin, die Wahrscheinlichkeit und die Auswirkungen von Vorfällen zu verringern, indem tatsächliche und potenzielle Ursachen von Vorfällen ermittelt und Workarounds und [?] verwaltet werden.
A) bekannte Fehler
B) Ereignisse
C) Gebühren
D) IT-Anlagen
2. Identifizieren Sie die fehlenden Wörter im folgenden Satz.
Die Praxis des „Vorfallmanagements“ sollte [?] für die Protokollierung und Verwaltung von Vorfällen aufrechterhalten.
A) detaillierte Verfahren
B) ein formaler Prozess
C) eine Wertschöpfungskettenaktivität
D) ein engagiertes Team
3. Welche Vorgehensweise umfasst die Verwaltung von Workarounds und bekannten Fehlern?
A) Dienstkonfigurationsverwaltung
B) Vorfallmanagement
C) Überwachung und Ereignisverwaltung
D) Problemmanagement
4. Was trägt dazu bei, die Erfüllung von Serviceanfragen zu optimieren?
A) Verstehen, welche Serviceanfragen mit eingeschränkten Genehmigungen erfüllt werden können
B) Erstellen neuer Workflows für jede Serviceanfrage
C) Eliminierung von Serviceanfragen mit komplexen Workflows
D) Trennung von Anfragen im Zusammenhang mit Serviceausfällen von Anfragen im Zusammenhang mit der Verschlechterung von Services
5. Warum sollten Servicedesk-Mitarbeiter wiederkehrende Probleme erkennen?
A) Um die richtige Änderungsautorität einzuschalten
B) Um eine effektive Bearbeitung von Serviceanfragen zu gewährleisten
C) Um Vorfälle an das richtige Support-Team weiterzuleiten
D) Zur Unterstützung bei der Identifizierung von Problemen
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
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