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Peoplecert ITIL 2011 Foundation : PC0-001
- Exam Code: PC0-001
- Exam Name: ITIL 2011 Foundation
- Updated: Oct 25, 2026 Q & A: 131 Questions and Answers
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About Peoplecert PC0-001 Exam
Maybe you have never used exam preparation material before and wonder where to start. The free demo on PracticeTorrent answers that quickly: a real sample of Peoplecert ITIL 2011 Foundation questions you can read online before deciding on the PC0-001 package.
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Service Management Concepts
|
| Topic 2: Service Lifecycle | - Service Transition
|
| Topic 3: Key Principles and Models | - Roles and Responsibilities
|
PC0-001 Exam Questions and Answers
No prerequisites required.
- Service Management as a Practice ()
- Key Principles and Models ()
- Service Lifecycle ()
Allocate study time in proportion to each topic's weight.
The PC0-001 exam has 40 questions with a 60 minutes-minute time limit. Practicing under the same constraints on PracticeTorrent builds the pacing habits you will need on test day.
The PC engine installs on your computer and simulates the real exam scenario with timed tests and performance marking. The online engine runs in your browser, needs no installation, works on most devices, and is often the more stable option when you switch machines frequently.
The package includes 131 practice questions for the PC0-001 exam, covering the current Peoplecert ITIL 2011 Foundation objectives with verified answers.
We support Credit Card payment because it is built around buyer protection: if a purchase issue ever arises, the card network's dispute process protects your money. Combined with our refund policy, that keeps your Peoplecert ITIL 2011 Foundation purchase low-risk.
Peoplecert ITIL 2011 Foundation Sample Questions:
Question #1
What is the name of the group that should review changes that must be implemented faster than the normal change process?
- A. Emergency change advisory board
- B. Urgent change authority
- C. Urgent change board
- D. Technical management
Correct Answer: A 🗳️
Question #2
Which of the following BEST describes the purpose of access management?
- A. To detect security events and make sense of them
- B. Provides the rights for users to be able to use a service or group of services
- C. To provide a channel for users to request and receive standard services
- D. To prevent problems and resulting Incidents from happening
Correct Answer: B 🗳️
Question #3
Which process would be used to compare the value that newer services have offered over those they have replaced?
- A. Availability management
- B. Service catalogue management
- C. Capacity management
- D. Service portfolio management
Correct Answer: D 🗳️
Question #4
Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages
- A. 1 and 2 only
- B. 1 and 3 only
- C. 2 and 3 only
- D. All of the above
Correct Answer: A 🗳️
Question #5
Which one of the following activities does application management perform?
- A. Agreeing the service levels for the service supported by the application
- B. Deciding who the vendor of the storage devices will be
- C. Defining where the vendor of an application should be located
- D. Ensuring that the required functionality is available to achieve the required business outcome
Correct Answer: D 🗳️
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