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Salesforce Certified Slack Consultant Sample Questions:

1. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?

A) All the workspaces housed within the Enterprise Grid
B) The External workspace only
C) The latest workspace created in the Enterprise Grid
D) The first workspace created in the Enterprise Grid

2. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?

A) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
B) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
C) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
D) In Org Settings, set up a policy and select create a user group for all owners.

3. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Make this user a multi-channel guest.
B) Change one of the usernames so they are not duplicated.
C) Deactivate one of the accounts to remove the conflict.
D) Update both user emails to match the email used for SSO.

4. You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?

A) Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
B) Speak to the client's technical architect and encourage them to turn on app approval across the organization.
C) Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
D) Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.

5. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
B) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
C) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
D) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.

Solutions: