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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?

A) Create dashboards in Tableau.
B) Provide Kanban view in Revenue Cloud
C) Develop reports in Sales Cloud.

2. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A) Empathy map
B) Service blueprint
C) Journey map

3. Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

A) Diversifying product offerings
B) Deepening customer engagement
C) Reinvesting in existing products

4. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

A) Implement Revenue Cloud
B) Suggest to simplify the complex sales cycle to make it fit the standard setup
C) Create a custom sales cycle that maps exactly to their needs

5. Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A) Data analysis
B) Priority matrix
C) Design critique

Solutions: