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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements. What should An Agentforce recommend to resolve the issue?

A) Enable data masking for sandbox refreshes.
B) Configure data masking in the Einstein Trust Layer setup.
C) Add new data masking rules in LLM setup.

2. An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A) Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.
B) Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.
C) Examine the topic name and classification description for hallucination guardrails.

3. Universal Containers is indexing millions of product manuals where users may ask both structured queries (model numbers) and natural language questions (for example, "How do I reset my device?"). Which retrieval approach should the company use?

A) Use keyword search only, since model numbers dominate queries.
B) Use semantic search only, as natural language is always preferred.
C) Use hybrid search to combine keyword precision with semantic flexibility.

4. Which object stores the conversation transcript between the customer and the agent?

A) Case
B) Messaging End User
C) Messaging Session

5. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Einstein Sales Summaries
B) Einstein Work Summaries
C) Agent

Solutions: