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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which command is used to find the current CMS release?

A) pkginfo -x cms
B) pkginfo cms
C) pkginfo -p cm
D) pkginfo -r cms

2. To activate, which three options require an Avaya authorization password? (Choose three)

A) simultaneous CMS Supervisor logins
B) the number of agents that the CMS can report on
C) features assigned to each user
D) the number of ACDs that the CMS system can monitor
E) the number of users that can be administered in the CMS

3. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Assignment
C) Action
D) Scope
E) Stop Position

4. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS records the call at the start of the call, and CMS records the call at the end.
B) BCMS will not collect data if the link to the CMS is down.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS holds data longer than CMS

5. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Vector
B) Skill
C) Agent
D) Split

Solutions: