[Jul 30, 2024] ServiceNow Dumps - Learn How To Deal With The (CIS-FSM) Exam Anxiety
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NEW QUESTION # 25
What state must a work order request be in to set dependencies for work order tasks?
- A. Waiting Approval
- B. Awaiting Qualification
- C. Approved
- D. Draft
- E. Qualified
Answer: B
NEW QUESTION # 26
How are dispatch groups that can be selected from work order tasks filtered?
- A. By Group members
- B. By Group type
- C. By Manager
- D. By Location coverage
Answer: D
NEW QUESTION # 27
Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?
- A. Dynamic Scheduling Configuration
- B. Field Service Configuration Business Process
- C. Field Service Properties
- D. Field Service Configuration Add-Ons
Answer: B
NEW QUESTION # 28
Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)
- A. Locations
- B. Time
- C. Skills
- D. Requests
- E. Incidents
- F. Problems
Answer: A,B,C
NEW QUESTION # 29
As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?
- A. Create a new time sheet policy for the specified field agents
- B. Activate the FSM with Time Recording plugin
- C. Configure time sheet notifications for manager override
- D. Configure the time sheet portal widget
Answer: A
NEW QUESTION # 30
As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?
- A. Dispatcher Workspace
- B. Geolocation
- C. Route Optimization
- D. Dynamic Scheduling
Answer: C
NEW QUESTION # 31
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A. Type of work not preferred
- B. Skills mismatch
- C. Parts unavailable
- D. Not a preferred customer
Answer: B,C
NEW QUESTION # 32
Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?
- A. Use the dispatch queue for manual assignment of tasks
- B. Assign tasks based on assignment group coverage areas
- C. Use agent or task scheduling
- D. Auto-select agents for tasks based on skill
Answer: A
NEW QUESTION # 33
In the context of time recording, "Out of office", "Meeting", and "Training" are examples of what?
- A. Labor rate cards
- B. Standard rate types
- C. Time sheet policies
- D. Time worked categories
Answer: D
NEW QUESTION # 34
What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?
- A. Unassignment constraints
- B. Multiple assignment rules
- C. Agent task rejection preferences
- D. A system properly
Answer: D
NEW QUESTION # 35
If geolocation is not enabled, the agent's starting position for a given day defaults to what?
- A. The geographic coordinates returned from the agent's mobile device
- B. The last task location for each field agent for a given day
- C. The first task location for each field agent for a given day
- D. The agent's home office location
Answer: A
NEW QUESTION # 36
When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?
- A. Meter and Script
- B. Script and Duration
- C. Duration or Script
- D. Duration or Meter
Answer: D
NEW QUESTION # 37
Which mobile application does field service use?
- A. Mobile Onboarding
- B. Mobile Agent
- C. Now Mobile
- D. Mobile Studio
Answer: C
NEW QUESTION # 38
What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 39
Which operational role typically creates personal events for an agent's calendar?
- A. wm_admin
- B. wm_manager
- C. wm_dispatcher
- D. wm_agent
Answer: D
NEW QUESTION # 40
When using territory management, what can field service admins assign to an individual or group?
- A. Locations
- B. Skills
- C. Routes
- D. Parts
Answer: A
NEW QUESTION # 41
What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?
- A. Optimize Task Routing
- B. Show Auto Route
- C. Calc Estimated Duration Assigned to
- D. Process Dynamic Scheduling Auto Assignment
Answer: A
NEW QUESTION # 42
What needs to be enabled in the field service configuration order to allow customers to digitally sign and confirm work orders?
- A. Managed documents and task activities
- B. Signature Capture and PDF Order Summary
- C. Copy task work notes to request
- D. Work notes are required to close a task
Answer: B
NEW QUESTION # 43
Which of the following resources are critical for a successful implementation? (Choose five.)
- A. Field service manager
- B. System Administrator
- C. Field service agent
- D. Chief Information Officer
- E. Qualifier
- F. Chief Executive Officer
- G. Customer Service Agent
- H. Dispatcher
Answer: A,B,C,E,H
NEW QUESTION # 44
Dependencies can only be set for work order tasks in which state?
- A. Draft
- B. Waiting Approval
- C. Approved
- D. Qualified
Answer: A
NEW QUESTION # 45
When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?
- A. Tasks which are ready to be assigned are selected at the defined interval and assigned
- B. Tasks are auto-assigned as soon as they are ready to be assigned
- C. Tasks are added to a batch and auto assigned at the defined interval
- D. Tasks are auto-assigned as soon as they reach the qualified state
Answer: B
NEW QUESTION # 46
Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)
- A. Work Order Management integration
- B. FSIVI integration with Project Portfolio Management (PPM)
- C. Asset Management integration
- D. Customer Service Management (CSM) Integration
- E. Outlook Calendar Integration
Answer: B,D
NEW QUESTION # 47
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