Latest [Jan 30, 2022] Salesforce CRT-251 Real Exam Dumps PDF
CRT-251 Practice Test Questions Updated 66 Questions
Salesforce CRT-251 Exam Syllabus Topics:
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NEW QUESTION 13
Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy. Which solution should a consultant recommend to meet this requirement?
- A. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
- B. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.
- C. Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.
- D. Use Apex to update a custom field on the parent account with the total value of open opportunities form the child accounts.
Answer: D
NEW QUESTION 14
The marketing department at Universal Containers is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its communication materials can be migrated as well. What should a consultant recommend to migrate the marketing department's email templates?
- A. Create an email template change set or use the Lighting Platform.
- B. Enable Email-to-Close and use the Import Wizard.
- C. Manually recreate the email and mail merge templates in Salesforce.
- D. Enable Email to Salesforce before sending email templates to Salesforce.
Answer: C
NEW QUESTION 15
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record and view related surveys on the account record.
Which two actions should the system administrator take to meet these requirements? (Choose two.)
- A. Add the survey related list to the account page layout.
- B. Create a lookup relationship field on the survey object.
- C. Add the account related list to the survey page layout.
- D. Create a lookup relationship field on the account object.
Answer: A,B
NEW QUESTION 16
A marketing department that runs many concurrent campaigns has specified that the influence timeframe for a campaign is 60 days. What is the impact on the campaign influence for opportunities when a contact is associated to an opportunity in a contact role?
- A. Campaigns in which a contact became a member within the last 60 days will be associated and displayed in Campaigns with Influenced Opportunities Report.
- B. All contacts associated with campaigns will be added to the campaign influence related list.
- C. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
- D. All campaigns created within the last 60 days will be added to the campaign influence related list.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 17
To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
What feature meets this requirement?
- A. Case Escalation Rule
- B. Auto Response Rule
- C. Case Comments
- D. Case Assignment Rule
Answer: A
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=rules_escalation_create.htm&type=5
NEW QUESTION 18
Which two actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? (Choose two.)
- A. Acquire the client stakeholder's key performance indicators.
- B. Establish a stakeholder committee and meeting schedule.
- C. Create scheduled dashboard to be sent weekly to all stakeholders.
- D. Ensure the project key performance indicators are profitable.
Answer: A,B
NEW QUESTION 19
Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.
What should a consultant recommend to meet this requirement?
- A. Create a separate page layout and report to flag and report on these deals.
- B. Add "upsell" as a stage and create a summary by opportunity stage.
- C. Create an opportunity record type and sales process for reporting on these deals.
- D. Create a custom field on opportunity to flag and report on these sales.
Answer: C
NEW QUESTION 20
Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements?
(Choose two.)
- A. Instruct sales users to enter 0$ for the opportunity amount.
- B. Configure the first stage with the omitted forecast category.
- C. Override the forecast to be 0$ for first stage opportunities.
- D. Assign 0% probability to the first sales stage.
Answer: B,D
NEW QUESTION 21
The members of an opportunity team at Universal Containers are working together to close an opportunity.
The sales engineer on the team is having trouble keeping up with the active quote. How can the sales engineer identify the opportunity's active quote?
- A. Reference the synced quote field on the opportunity record.
- B. Reference synced quote history on the opportunity.
- C. Follow the opportunities' quotes in Chatter.
- D. Reference the last modified date on the quotes.
Answer: A
NEW QUESTION 22
The shipping department at Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the "sampling" stage, Universal Containers wants an automatic email sent to the shipping department listing the products on the opportunity. How can this requirement be met using a workflow email?
- A. Create is on the opportunity using an HTML email template.
- B. Create is on the opportunity product using a Visualforce email template.
- C. Create is on the opportunity product using an HTML email template.
- D. Create is on the opportunity using a Visualforce email template.
Answer: D
NEW QUESTION 23
Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products.
Which two actions prevent a sales representative from adding these products to opportunities if they are NOT certified to sell them?
Choose two answers.
- A. Use a validation rule on opportunity products to prevent them from adding products marked as required certification if they are NOT certified.
- B. Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.
- C. Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.
- D. Use a separate price book for the products requiring certification and only share the price book to users who are certified.
Answer: A,D
NEW QUESTION 24
Universal Containers does NOT have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, these has been an increased volume of leads. However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a consultant recommend to improve partner satisfaction with the leads being shared?
- A. Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.
- B. Create multiple validation rules to ensure that all fields on the lead record are populated with data.
- C. Use the lead score on the Find Duplicates button and assign the leads with a score in the high category.
- D. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners.
Answer: A
NEW QUESTION 25
When importing data, what happens if some records do not meet the data validation criteria?
- A. Import process ignores the data validation criteria.
- B. Import process fails only for the records with invalid data.
- C. Import process requires user authorization to import the invalid records.
- D. Import process aborts when it encounters the first invalid record.
Answer: B
NEW QUESTION 26
What are two capabilities of Data Loader? Choose two answers.
- A. Ability to extract organization and configuration data.
- B. Ability to prevent importing duplicate records.
- C. Ability to export field history data
- D. Ability to run one-time or scheduled data loads
Answer: C,D
NEW QUESTION 27
Universal Containers has enabled Social Accounts and Contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contact's social profiles.
What is preventing the sales representative from accessing this information?
- A. The information shown is based on the sales representative's social connection with the contact.
- B. Universal Containers must install and APP Exchange package to access public profile information for its users.
- C. The fields configured by Universal Container's administrator on the contact page layout are missing.
- D. The link to the Facebook profile is NOT configured with the administrator password to access detailed information.
Answer: A
NEW QUESTION 28
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? (Choose two.)
- A. Number of reports exported to Excel for analysis
- B. Overall effectiveness of mass email campaigns
- C. Completeness of records entered into the new system
- D. Number of neglected opportunities over time by role
Answer: C,D
NEW QUESTION 29
Universal Containers has a customer base of over 15,000 Accounts and 60,000 Contacts. The marketing manager wants to use the customer data for an upcoming new product launch but is concerned contacts may have moved to different companies.
What should a consultant recommend to ensure customer data is accurate?
- A. Use a data cleansing tool and the Stay-in-Touch feature of Salesforce to email contacts.
- B. Create a workflow rule for an account and contact owner to confirm contact data.
- C. Use a data enrichment tool to verify account and contact data is up-to-date.
- D. Create a workflow rule to mass email the contacts and capture any email bounces.
Answer: A
NEW QUESTION 30
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins.
Which two measures of sales user adoption should be considered? (Choose two.)
- A. Number of reports exported to Excel for analysis
- B. Overall effectiveness of mass email campaigns
- C. Completeness of records entered into the new system
- D. Number of neglected opportunities over time by role
Answer: C,D
NEW QUESTION 31
Universal Containers uses a custom object named "Analysis", which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for supporting research. Sales teams use the Salesforce Mobile App and want to easily create new Analysis records from their phones. What should a consultant recommend to meet this requirement?
- A. Create a Visualforce page.
- B. Create an Action.
- C. Create a related list button.
- D. Create a custom object tab.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 32
The Universal Containers sales team wants to track product shipments for each of its customers. The shipment tracking information is currently available in a back-end system, which the company plans to integrate with Salesforce. Which set of objects are relevant for this integration?
- A. Lead, account, opportunity product, custom object-shipment status
- B. Opportunity, opportunity product, custom object-shipment status
- C. Lead, opportunity, product, custom object-shipment status
- D. Opportunity, opportunity product, campaign, custom object-shipment status
Answer: B
NEW QUESTION 33
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? (Choose two.)
- A. Distance between customer headquarters and their sales representatives
- B. Attributes needed to segment and categorize customers.
- C. Number of currencies needed to support each sales territory.
- D. Average number of customers managed by a sales representative.
Answer: B,C
NEW QUESTION 34
Which two object records can be synced with Lightning Sync?
- A. Accounts
- B. Opportunities
- C. Calendar Events
- D. Contacts
Answer: C,D
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?
id=productivity_sync_exchange_admin_overview.htm&type=0
NEW QUESTION 35
Universal Containers wants to implement a website for a new product launch. The siteshould be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- A. Salesforce Mobile Sites
- B. Lightning Platform
- C. LightningComponents
- D. Customer Community
Answer: D
NEW QUESTION 36
How can an Administrator allow all internal users to view a dashboard as a Sales Manager within a sale region?
- A. Create a dashboard to run as the logged-in user.
- B. Create a dashboard with multiple components.
- C. Create a dashboard to run as a specified user.
- D. Create a dashboard for all opportunities in the region.
Answer: C
NEW QUESTION 37
Which two should an administrator consider when configuring workflow rules? (Choose two.)
- A. Rule actions can take place immediately or can be time based.
- B. Rules must be deactivated before using the Data Import Wizard.
- C. Rules can be evaluated when records are created or edited.
- D. All existing records are evaluated when a new rule is activated.
Answer: A,C
NEW QUESTION 38
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