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NEW QUESTION # 12
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.
Which tow items should a Consultant recommend in order to achieve this? (Choose two.)
- A. Use Work Types to achieve pre-defined templates.
- B. Use Record Types to achieve pre-defined templates.
- C. Add the Work Order Quick Action on the Case.
- D. Add the Work Order Quick Action on the Account.
Answer: A,C
NEW QUESTION # 13
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. visual force page
- B. page layouts
- C. mini page layouts
- D. field sets
Answer: B
NEW QUESTION # 14
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Boolean
- B. Match Fields
- C. Required Resources.
- D. Preferred Resources
Answer: A
NEW QUESTION # 15
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
- A. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- D. Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
Answer: A,C
NEW QUESTION # 16
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component.
- B. Creating milestones for work orders requires an entitlement for case.
- C. Creating milestone trackers requires a custom lightning component.
- D. Creating entitlements for cases and work orders must be separated.
Answer: D
NEW QUESTION # 17
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
- A. Build a Workflow Rule.
- B. Create an Apex Trigger.
- C. Enable Drip feed Dispatch.
- D. Configure an Auto Dispatch Scheduled Job.
Answer: C
NEW QUESTION # 18
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?
- A. Account
- B. Service Contract
- C. Work Order
- D. Work Order Line Items
Answer: A
NEW QUESTION # 19
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
- A. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
- B. Average time to repair: The average time required to repair or install as asset.
- C. First time fix rate: The percentage of on-site service requests resolved on the first visit.
- D. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
Answer: D
NEW QUESTION # 20
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Service Appointment.
- B. Create operating hours for the Service Territory.
- C. Create operating hours forthe Optimization Engine.
- D. Create operating hours for the Service Resource.
Answer: B,D
NEW QUESTION # 21
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
What configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Boolean
- B. Match Fields
- C. Required Resources
- D. Preferred Resources
Answer: A
NEW QUESTION # 22
Universal containers just started itsfield service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers
- A. create the service territory location as a location lookup field.
- B. add the service territory location related list onthe location page layout
- C. add the service territory location related list on the service territory page layout
- D. create the service territory location as a service territory lookupfield.
Answer: B,C
NEW QUESTION # 23
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assetsdirectly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
- A. Both the primary assets and related assets related lists on the work order object
- B. Only the primary assets related list on the work order object
- C. Both the primary assets and related assets related lists on the assets object
- D. Only the primary assets relatedlist on the assets object
Answer: D
NEW QUESTION # 24
which object can be used to share service appointments with service resource s in field service lightning?
- A. Service territory member
- B. User territory
- C. Service territory
- D. Work order
Answer: A
NEW QUESTION # 25
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
- A. Global optimization doesn't reschedule appointments that have rule violations.
- B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
- C. The territory of the resources was not included in the global optimization request.
- D. There are no service resources available with the required skill levels.
Answer: B,C
NEW QUESTION # 26
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Create multiple work order line items per service.
- B. Use work types with required skills.
- C. Assign the appropriate skills to resources.
- D. Select the relevant work types for each resource.
Answer: B,C
NEW QUESTION # 27
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select multiple service appointment from the list and bulk schedule them
- B. Select a service appointment from the list, use the "edit" action and allocate the Resources
- C. Select the service appointment from the list and the "schedule" action
- D. Select theservice appointment from the list, user the "change status" action and
"dispatch" - E. Select a serviceappointment from the list, use the "candidates" action, and select the best time slot
Answer: A,C,E
NEW QUESTION # 28
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Generate service in the organization's default language
- B. Configure signature blocks for service report templates
- C. Send a feedback survey to the customer when a service appointment is completed
- D. Add service reports templates to the appropriate repair work type
Answer: B,C
NEW QUESTION # 29
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
- A. Both the primary assets and related assets related lists on the work order object
- B. Only the primary assets related list on the work order object
- C. Both the primary assets and related assets related lists on the assets object
- D. Only the primary assets related list on the assets object
Answer: D
NEW QUESTION # 30
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Itemstatus picklist values, how should the work be recorded?
- A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work OrderLine Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
- C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
- D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
Answer: D
NEW QUESTION # 31
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
- A. Service Resource Dashboard
- B. Street-level Routing
- C. Aerial Routing
- D. Service Appointment Reports
Answer: D
NEW QUESTION # 32
Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?
- A. Work order Business process for install, break-fix, and inspection
- B. Work type and skill requirements for install, break-fix, and inspection
- C. Work order custom fields to define install, break-fix, and inspection
- D. Work type line items for install, break-fix, and inspection
Answer: B
NEW QUESTION # 33
universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
- A. Custom lightning component
- B. Custom gantt filter
- C. Custom report in a private report folder
- D. Custom list view
Answer: B
NEW QUESTION # 34
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