[Feb-2022] Pass Genesys GCP-GC-REP Tests Engine pdf - All Free Dumps
Genesys Cloud Certified Professional - Reporting and Analytics Practice Tests 2022 | Pass GCP-GC-REP with confidence!
NEW QUESTION 18
Reports provide only real-time information.
- A. True
- B. False
Answer: B
NEW QUESTION 19
Which report calculates a Monthly Service Level?
- A. Queue Wrap-up Summary Report
- B. Queue Metrics Interval Report
- C. Queue Metrics Report
- D. Queue Metrics Summary Report
Answer: D
NEW QUESTION 20
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)
- A. Review interactions in which an agent's performance varies significantly from the average.
- B. Identify opportunities for improvement.
- C. Coach the agent on positive behaviors such as better call control.
- D. Train the agent to reduce handle time.
- E. Focus on numerical results, which tend to encourage desirable results.
- F. Learn the reason for long or short interactions.
Answer: A,C,D,F
NEW QUESTION 21
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Login-Logout Details Report
- B. Agent Quality Details Report
- C. Agent Metrics Report
- D. Agent Activity Summary Report
Answer: D
NEW QUESTION 22
What is the time interval for tracking metrics in Genesys Cloud?
- A. 20 mins
- B. 30 mins
- C. 10 mins
- D. 40 mins
Answer: B
NEW QUESTION 23
Which of the following are available report file formats for export? (Choose three.)
- A. .docx
- B. .pdf
- C. .doc
- D. .xlsx
- E. .txt
- F. .xls
Answer: B,C,F
NEW QUESTION 24
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
- A. Queue Wrap-up reports
- B. Queue Metrics reports
- C. Interaction Details reports
- D. Agent Metrics reports
Answer: B
NEW QUESTION 25
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?
- A. Yes
- B. No
Answer: A
NEW QUESTION 26
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
- A. Agents
- B. Interactions
- C. Queues Activity
- D. Skills Performance
Answer: D
NEW QUESTION 27
After the report gets deleted, you can download it from the archived list.
- A. True
- B. False
Answer: B
NEW QUESTION 28
What will happen if too many reports run at the same time?
- A. Reports run successfully
- B. Reports will fail to run
- C. Partial Reports will run
Answer: B
NEW QUESTION 29
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
- A. Avg Handler
- B. Service Level%
- C. Transfer
- D. Offer
- E. Hold
- F. Avg Wait
- G. Answer%
- H. ASA
Answer: B,D,F,G,H
NEW QUESTION 30
Select the possible factors which increase the report runtime and failures. (Choose two.)
- A. Run reports during peak hours.
- B. Ask every team member to run and save a copy of the report.
- C. Review and ensure the usage of scheduled reports.
- D. Adjust report parameters so that report includes fewer agents, queues, and interactions.
Answer: A,C
NEW QUESTION 31
How is an Incoming Call represented in reports?
- A. Offered
- B. Incoming
- C. Calls Received
- D. Inbound
Answer: D
NEW QUESTION 32
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