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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information.
CK wants to view those orders as a related list on the Account record in real time.
Which best practice should the consultant recommend?

A) Implement Salesforce Connect and an external object to get real-time product order information. Add the external object as a related list on the Account.
B) Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.
C) Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.

2. Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?

A) Create a custom report based on Lightning Usage By Browser Metrics.
B) Create a custom report based on Lightning Exit By Page Metrics.
C) Install the Salesforce Adoption Dashboards package from AppExchange.

3. Cloud Kicks wants to set up contacts and accounts, where contacts can be associated to multiple accounts.
Which configuration allows for this setup?

A) Create a custom object between the Account object and Contact object.
B) Set up lookup fields on the Contact object for multiple accounts.
C) Enable users to relate a contact to multiple accounts in Setup.

4. Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the greatest impact on the organization and users' day-to-day functions.
Which step should the consultant recommend to successfully manage changes and releases initiated by Salesforce?

A) Collect input from stakeholders.
B) Prioritize executive requests.
C) Train end users after deployment.

5. Northern Trail Outfitters published detailed activity measures for its sales teams 6 months ago. The VP of sales has noticed that the number of sales activities reps have logged has increased to meet the new standards, but the actual number of booking activities remains low. The VP suspects that sales reps misunderstand the activity measures process.
What should the consultant recommend?

A) Train the reps on targeted interactions.
B) Deploy Sales Engagement and use Cadences.
C) Reevaluate Opportunity stages.

Solutions: