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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Deliver
B) Operate
C) Transition
D) Support

2. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

3. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Problem
B) Change
C) Known error
D) Event

4. What is service quality most concerned with?

A) The social responsibility of a service provider
B) How quickly incidents are resolved
C) The speed of service development
D) How well a service meets agreed requirements and expectations

5. Which ITIL concept includes governance, practices, and continual improvement?

A) The 'focus on value' ITIL Guiding Principle
B) The ITIL Value System
C) The 'value streams and processes' dimension
D) The 'deliver' and 'support' value chain activities

Solutions: