Peoplecert CMS7 exam dumps : ITIL V3 Foundation

  • Exam Code: CMS7
  • Exam Name: ITIL V3 Foundation
  • Updated: Jul 17, 2026     Q & A: 370 Questions and Answers

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Peoplecert CMS7 Exam Syllabus Topics:

SectionObjectives
ITIL Service Lifecycle- Service Design
  • 1. Design coordination and processes
    • 2. Service level management
      - Service Strategy
      • 1. Strategy management for IT services
        • 2. Service portfolio concepts
          - Service Operation
          • 1. Incident management
            • 2. Event management
              • 3. Problem management
                - Continual Service Improvement
                • 1. CSI model and metrics
                  - Service Transition
                  • 1. Change management
                    • 2. Release and deployment management
                      Key ITIL Functions and Roles- Technical management
                      - Service desk
                      - Application management
                      Service Management as a Practice- Stakeholders and value co-creation
                      - Concepts of service and value creation

                      Peoplecert ITIL V3 Foundation Sample Questions:

                      1. Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?

                      A) The Service Knowledge Management System
                      B) The Information Management System
                      C) The Known Error Database
                      D) The Asset Register


                      2. What is the definition of an Alert?

                      A) An audit report that indicates areas where IT is not performing according to agreed procedures
                      B) An error message to the user of an application
                      C) A type of Incident
                      D) A warning that a threshold has been reached or that something has changed


                      3. A consultant has made two recommendations to you in a report:
                      1.To include legal terminology in your Service Level Agreements (SLAs)
                      2.It is not necessary to be able to measure all the targets in an SLA
                      Which of the recommendations conform to Service Level Management good practice?

                      A) Both of the above
                      B) 2 only
                      C) Neither of the above
                      D) 1 only


                      4. Which of the following is the correct set of steps for the continual service improvement model/approach?

                      A) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
                      B) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
                      C) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
                      D) Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we keep the momentum going?


                      5. Which Functions are included in IT Operations Management?

                      A) IT Operations Control and Facilities Management
                      B) Facilities Management and Release Management
                      C) Network Management and Application Management
                      D) Technical Management and Change Management


                      Solutions:

                      Question # 1
                      Answer: A
                      Question # 2
                      Answer: D
                      Question # 3
                      Answer: C
                      Question # 4
                      Answer: A
                      Question # 5
                      Answer: A

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