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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about HP Custom Contractual Services?

A) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
B) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
C) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
D) HP Custom Contractual Services are linked to one hardware serial number.

2. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Supporting mobile users with no downtime
B) Preventing theft of IT resources
C) Supporting printers based on usage
D) Ensuring 100% uptime
E) Securing sensitive data
F) Ensuring rising levels of student performance

3. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Care Pack Services
B) HP Accidental Damage Protection
C) HP Custom Contractual Services
D) HP Standard Contractual Services

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Onsite repair
B) Accidental damage protection
C) Offsite repair, offsite return
D) Offsite repair, pick and return change

5. Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A) Protection
B) Cost savings
C) Simplification
D) Trusted vendor
E) Security

Solutions: