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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. What does it mean when a prompt template version is described as immutable?

A) Prompt template version is activated; no further changes can be saved to that version.
B) Only the latest version of a template can be activated.
C) Every modification on a template will be saved as a new version automatically.

2. How does Agentforce select the correct action to resolve a user's request?

A) Each topic contains a list of the matching action's user utterances so that the agent can map the user request to the right topic and action.
B) The large language model (LLM) selects the right topic and action, if they exist. If there are no matches, the LLM attempts to answer the user's request.
C) The reasoning engine identifies the agent action to be executed by its name and action input instructions.

3. Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding. What should UC consider when using standard Service AI Grounding?

A) Service AI Grounding visibility works m system mode.
B) Service AI Grounding only supports String and Text Area type fields.
C) Service AI Grounding only works with Case and Knowledge objects.

4. An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.
Which feature in the Einstein Trust Layer best supports UC's need?

A) Zero-data retention policy
B) Data masking
C) Dynamic grounding with secure data retrieval

5. An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?

A) Select the Account Opportunity object as a resource when creating the prompt template.
B) Select the latest Opportunities related list as a merge field.
C) Create a flow to retrieve the opportunity information.

Solutions: