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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.
B) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
C) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
D) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.

2. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
B) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's
C) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
D) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's

3. During the bidding phase, what type of support can be provided by Procurement Management?

A) None. Operations Manager is responsible for negotiating the Subcontractor contracts after the deal with the customer is closed.
B) Proactively develop the supply chain for required consumables.
C) Prepare training plans to develop Subcontractor competence level.
D) Ensure cost efficient, qualified and compliant Subcontractor solutions for the customer project.

4. Which statements BEST describes how NwOps Solutions are put together?

A) NwOps solutions cannot deviate from the Operations Model.
B) NwOps solutions must cater for the end-end business model of an individual Operator.
C) It is mandatory that NwOps solutions must include shared delivery.
D) NwOps solutions must be part of a larger deal.

5. What are the main functions of the Performance Mgt tools?

A) Ensures Network Performance data availability & Network Performance reporting.
B) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
C) Network Performance reporting & Trouble Ticket handling.
D) Performance reporting, Trouble Ticket reporting & Alarm handling.

Solutions: