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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Next-Best-Action Concepts | 8% | - Contact center value optimization - Always-on outbound fundamentals - Define starting population - One-to-one customer engagement |
| Topic 2: Decision Strategies | 25% | - Simulate and test strategies - Use predictive models - Implement eligibility rules - Design and build decision strategies |
| Topic 3: Actions and Treatments | 15% | - Define and manage customer actions - Web offer presentation - Outbound action configuration |
| Topic 4: Channels | 10% | - Third-party integration - Real-time containers - Email offer delivery |
| Topic 5: AI and Arbitration | 8% | - Business rule prioritization - AI-based prioritization - Action arbitration logic |
| Topic 6: Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Topic 7: Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Tracking periods for policies - Prevent action overexposure |
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?
Correct Answer: D π³οΈ
MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
Correct Answer: A π³οΈ
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
Correct Answer: B π³οΈ
HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
Correct Answer:
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
Correct Answer: D π³οΈ
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