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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Protector
B) IBM Lotus Quickr
C) IBM Lotus Symphony
D) IBM FileNet

2. What is Web 2.0 all about?

A) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
B) Web 2.0 is about connecting computers and making technology more efficient for computers.
C) Web 2.0 is no longer relevant and should not be discussed.
D) Web 2.0 is about connecting people and making technology efficient for people.

3. What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

A) Forums
B) Information center
C) Profiles
D) Ideation blogs

4. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Surveys
B) Social Gaming
C) Social Analytics
D) Social Newsletters

5. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Engage your IT manager as the leader of your social business agenda
B) Align your strategy for maximum profit
C) Networkyour entireinfrastructure with bi-directional, unfettered Internet access
D) Gain social trust

Solutions: