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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about outputs is CORRECT?

A) They contribute to the achievement of outcomes
B) They consist of several outcomes
C) They capture customer demand for services
D) They describe how the service performs

2. Which dimension includes the knowledge needed for the management of services?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

3. Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A) Practices
B) Guiding principles
C) Continual improvement
D) Service value chain

4. Which statement about the 'continual improvement' practice is CORRECT?

A) Continual improvement participation should be limited to a small dedicated team
B) A single continual improvement register should be maintained by senior management
C) It is the role of senior management to authorize improvement initiatives
D) Training should be provided to those involved in continual improvement

5. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Service level management
B) Supplier management
C) Continual improvement
D) Relationship management

Solutions: