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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. One organisation provides and manages an entire business process or function for another organisation. This is known as:

A) Business Process Outsourcing
B) Knowledge Process Outsourcing
C) Business Function Outsourcing
D) Business Process Management

2. A service is not very reliable, but when it works it is of great value to the customer. This combination could be described as:

A) High Utility and Low Warranty
B) Low Utility and Low Warranty
C) Low Utility and High Warranty
D) High Utility and High Warranty

3. The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"?

A) Knowledge Management
B) Service Asset and Configuration Management
C) Availability Management
D) Change Management

4. Which of the following statements BEST describes a Definitive Media Library (DML)?

A) A database that contains definitions of all media Configuration Items (CIs)
B) A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
C) A secure location where definitive hardware spares are held
D) A secure library where definitive authorised versions of all software and back-ups are stored and protected

5. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Demand Management
B) Request Fulfilment
C) Release and Deployment Management
D) Incident Management

Solutions: