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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies
- Identify and differentiate HP supplies offerings
|
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context
- Managing customer relationships and opportunities
|
| Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers
- Positioning HP supplies solutions against competitors
|
HP Selling HP Supplies 2020 Sample Questions:
1. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
A) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
B) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
C) Original HP supplies meet eco-label criteria, lowering TCO.
D) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
2. How does the HP Planet Partners program protect the world's environment?
A) No HP cartridge returned through the HP Planet Partners program will go to a landfill.
B) Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
C) HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
D) HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
3. How can the use or non-HP cartridges be harmful to printers? (Select two.)
A) Using non-HP cartridges can shorten the life of the printer.
B) Using non-HP cartridges generates excess heat that can damage printer parts.
C) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
D) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
E) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
4. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
A) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
B) Non-HP supplies are not recyclable and are costly to dispose of properly.
C) Original HP supplies work the first time, every time.
D) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
E) Original HP supplies help reduce service calls, minimizing printer downtime.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A,D | Question # 4 Answer: C,E |