Oracle 1z0-1064-22 exam dumps : Oracle B2B Service 2022 Implementation Professional

  • Exam Code: 1z0-1064-22
  • Exam Name: Oracle B2B Service 2022 Implementation Professional
  • Updated: Nov 04, 2026     Q & A: 78 Questions and Answers

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About Oracle 1z0-1064-22 Exam

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Oracle 1z0-1064-22 Exam Syllabus Topics:

SectionObjectives
Service Request Management- Automation
  • 1. Notifications and escalations
    • 2. Business rules and workflow configuration
      - Case and service request lifecycle
      • 1. Creation, routing, and assignment rules
        • 2. Queues and workload management
          Knowledge Management- Knowledge base configuration
          • 1. Article creation and lifecycle management
            • 2. Search and recommendation setup
              Customer Service Configuration- Channel configuration
              • 1. Service portal setup
                • 2. Email and web intake configuration
                  Analytics and Reporting- Reports and dashboards
                  • 1. Service metrics and KPIs
                    • 2. BI Publisher reporting basics
                      Oracle B2B Service Overview- B2B Service architecture and key concepts
                      • 1. Service environment setup and configuration
                        • 2. Roles, permissions, and security model
                          Integrations and Extensions- Integration capabilities
                          • 1. REST APIs and external system integration
                            • 2. Oracle Cloud CX integration points

                              1z0-1064-22 Exam FAQ: What Candidates Ask About Oracle B2B Service 2022 Implementation Professional

                              The 1z0-1064-22 exam, officially titled Oracle B2B Service 2022 Implementation Professional, is the Oracle exam you pass to earn the Oracle B2B Service 2022 Implementation Professional certification, a credential at the Professional level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Oracle CX Service Implementation Professional, Oracle Fusion Cloud CX Service.

                              The 1z0-1064-22 exam includes 55 questions and gives you 90 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the PracticeTorrent desktop or online test engine is the most reliable way to build that rhythm before exam day.

                              The passing score for the 1z0-1064-22 exam is 68%, and the official registration fee is USD 245. Keep in mind that a failed attempt means paying USD 245 again in full to retake it, so book your slot only when your scores on PracticeTorrent practice tests sit consistently above the passing line.

                              Oracle lists the following prerequisites or eligibility notes for the 1z0-1064-22 exam: No strict prerequisites, but familiarity with Oracle CX Service or B2B Service implementations is recommended. Requirements can change over time, so confirm the details on the official exam page at Oracle's official site before you register.

                              You can register for the 1z0-1064-22 exam through the official channels below:

                              The exam is delivered in the following format: Online proctored or test center (depending on region and availability via Oracle Pearson VUE). Choose a date that leaves you enough time to work through the full 78-question practice set first.

                              Oracle recommends the following training resources for 1z0-1064-22 candidates:

                              Official courses build the theory, and the 78 practice questions from PracticeTorrent help you turn that theory into exam-ready speed and accuracy.

                              Yes. PracticeTorrent offers a free PDF demo of the 1z0-1064-22 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

                              Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 1z0-1064-22 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

                              Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

                              The 1z0-1064-22 exam blueprint is divided into 6 domains, starting with Service Request Management; Knowledge Management; Oracle B2B Service Overview. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.

                              Oracle B2B Service 2022 Implementation Professional Sample Questions:

                              Question #1

                              Which two options are true about reporting on milestones?

                              • A. No standard reports on milestones are provided.
                              • B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
                              • C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
                              • D. Administrator-defined milestone data is not included in Analytics.
                              Reveal Solution  Discussion  0

                              Correct Answer: C,D  🗳️

                              Question #2

                              Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
                              What is causing the problem?

                              • A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
                              • B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
                              • C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
                              • D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Question #3

                              You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                              • A. Tables
                              • B. Text
                              • C. Images
                              • D. URLs
                              • E. Variables
                              • F. Other SmartText entries
                              Reveal Solution  Discussion  0

                              Correct Answer: A,B,E,F  🗳️

                              Question #4

                              Which three statements are true about building Digital Customer Service (DCS) applications?

                              • A. Many DCS applications can be active in production at the same time.
                              • B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
                              • C. DCS application can be embedded in other sites.
                              • D. Only one version of a DCS application can be active in production at any time.
                              Reveal Solution  Discussion  0

                              Correct Answer: B,C,D  🗳️

                              Question #5

                              Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
                              Which two steps do you have to follow to limit the channel capacity as required?

                              • A. Modify the default values in the Capacity fields for the channels.
                              • B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
                              • C. Select the Manage Capacities task.
                              • D. In the Work Assignments section, modify the default value in the Capacity field to a new value.
                              Reveal Solution  Discussion  0

                              Correct Answer: A,B  🗳️

                              Viewing page 1 out of 16 pages.
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